Terms of use

Please read these terms of use (“terms of use”, “agreement”) carefully before using Pro Social Content doo website (“website”, “service”) operated by Pro Social Content doo (“us”, ‘we”, “our”).

Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Pro Social Content doo only grants use and access of this website, its products, and its services to those who have accepted its terms.

Privacy policy
Before you continue using our website, we advise you to read our privacy policy [link to privacy policy] regarding our user data collection. It will help you better understand our practices.
Age restriction
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. Pro Social Content doo assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property
You agree that all materials, products, and services provided on this website are the property of Pro Social Content doo, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the [Pro Social Content doo’s intellectual property in any way, including electronic, digital, or new trademark registrations.
You grant Pro Social Content doo a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

User accounts
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.
If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address it accordingly.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

Applicable law
By visiting this website, you agree that the laws of the Republic of Serbia, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Pro Social Content doo and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court of Republic of Serbia and you consent to exclusive jurisdiction and venue of such courts.

You agree to indemnify Pro Social Content doo and its affiliates and hold Pro Social Content doo harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Complaints can be filed only due to non-compliance of the approved digital presentation with the delivered services, for example:  Advertising on search engines, instead of on social networks, and vice versa; by implementing a strategy that is not at the request of the client.
In case of a complaint, the user of the service is obliged to send a complaint to the email address: info@prosocialcontent.com
Pro Social Content doo is obliged to respond to the complaint within 8 days from the date of receipt of the complaint and propose a way to resolve it. Pro Social Content doo is obliged to implement the proposed method of resolving the complaint within 15 days from the date of sending the response to the service user.
Responsibility for non-compliance of the provided service electronically will be resolved in accordance with the provisions of the Law on Consumer Protection, the Law on Obligations, and other applicable regulations of the Republic of Serbia.
Please note that the reason for the complaint cannot be customer dissatisfaction with the speed of sales improvement in the planned time interval.
In case of refund to the consumer due to the adopted complaint – in full or in part, the funds to the consumer who previously paid one of the payment cards, in part or in full, regardless of the reason for return, is made exclusively through VISA, Master Card and Maestro payment methods. that is, exclusively to the payment card account, by canceling the original transaction.

Pro Social Content will not charge for services before receiving the final approval of the advertising strategy showcased in the strategy presentation sheet. Once the payment is made by the client, we will not issue a refund.

Limitation on liability
Pro Social Content doo is not liable for any damages that may occur to you as a result of your misuse of our website.
Pro Social Content doo reserves the right to edit, modify, and change this Agreement at any time. This Agreement is an understanding between Pro Social Content doo and the user, and this supersedes and replaces all prior agreements regarding the use of this website.